This is an accessibility statement from Brook Hill Pharmacy.

Measures to support accessibility

Brook Hill Pharmacy takes the following measures to ensure accessibility of brookhillpharmacy.co.uk :

• Include accessibility throughout our internal policies.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. WEBSITE_NAME is fully conformant with WCAG 2.2 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of WEBSITE_NAME. Please let us know if you encounter accessibility barriers on WEBSITE_NAME:

• Phone: +44 1376 341411
• E-mail: contact@brookhillpharmacy.co.uk
• Visitor Address: 30 Brook Hill, Little Waltham, Chelmsford, CM3 3LL

Formal complaints

If you have any complaints or concerns about the service that you have received from the staff working for this pharmacy, please let us know. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.
If your problem cannot be dealt with in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint within 12 months of the incident or event occurring.

Complaints should be addressed to the Responsible Pharmacist.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Brook Hill Pharmacy
JULIET MUNGAI-KIMANI
Responsible Pharmacist

Date

This statement was created on 23 September 2025 using the W3C Accessibility Statement Generator Tool.