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Customer comments & complaints

good_ratingsOur aim is to ‘Bring a quality healthcare service to your community’ and we value our customers highly. If however you are unhappy with the services or products supplied to you and wish to discuss this matter further, please speak to a member of the Pharmacy team who will try their very best to resolve the issue or alternatively you may write to the Superintendant Pharmacist at Brook Hill Pharmacy, Little Waltham, Chelmsford, CM3 3LL.

If you have a complaint about our NHS services and are unable to resolve the issue by following the process outlined above, you may contact the local Primary Care Trust (PCT). Details are below:

Mid Essex Primary Care Trust
Swift House,
Hedgerows Business Park,
Colchester Road,
Chelmsford, Essex
CM2 5PF

 
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